Information We Collect

We collect only the information necessary to provide our products, services, and customer experience.

• Name (if provided)
• Email address
• Mobile phone number (when voluntarily provided)
• Reservation and order information
• Account preferences and loyalty information

How We Use Your Information

We use your information to operate and improve Candle Cow Bar, including to:

• Create and manage your account
• Authenticate your identity and provide secure account access
• Process reservations and purchases
• Send order confirmations, reservation confirmations, reminders, and other account-related notifications
• Respond to customer service requests
• Improve our products, services, and website

SMS Communications

If you voluntarily provide your mobile phone number and explicitly consent to receive SMS messages, we may send transactional text messages related to your account and services.

These messages may include:

• One-time verification codes
• Reservation confirmations and reminders
• Order confirmations and order status updates
• Customer support communications

Promotional SMS messages will only be sent to users who separately opt in to receive marketing communications.

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information with trusted service providers that help us operate our business, including payment processing, authentication, messaging delivery, shipping, analytics, and website hosting.

Mobile phone numbers and SMS consent are not shared with third parties or affiliates for marketing or promotional purposes.

Data Security

We implement reasonable administrative, technical, and physical safeguards to help protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic storage or internet transmission is completely secure.

Cookies & Analytics

We use cookies and analytics tools to improve website performance, understand how visitors use our website, and enhance your overall experience.

Your Choices

You may update your account information at any time through your account settings.

You may opt out of promotional emails using the unsubscribe link included in those messages.

If you have opted in to SMS communications, you may stop receiving SMS messages by replying STOP. Reply HELP for assistance.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions regarding this Privacy Policy or how your information is handled, please contact Candle Cow Bar through our website.